As all of our items are made to order, please allow us time to create your item/s. All of our products are printed to order and not pre printed stock. All of our stuff is lovingly created starting at the artwork right through to the printing of the item. This is what allows us to offer a unique service ensuring that your item is truly one of a kind.
Please be patient during the Christmas and back to school periods (mid September through to February). We get really busy, and normal processing timeframes will extend over this time. Express post will speed up postage only and not the processing time of your order. Thanks Peeps!
Your SPATZ order will take approximately 16 working days to create (approximately 18 working days for some items please refer to table below) PLUS POSTAGE TIMES (Mon to Fri). SPATZ consider “Working days” to be Monday through Friday, excluding public holidays and published office closures) to create PLUS POSTAGE TIMES (Mon to Fri).
PLEASE ALLOW ABOUT 16 WORKING DAYS PLUS DELIVERY FOR:
Backpacks, Messenger Bags, Mugs, Plates, Drink Bottles, All Clothing, Hats, Super Hero Capes, Bag Tags, Pencil Cases, Lunch Bags, Lunch Boxes, Goggles, Tooth Fairy Bags & Boxes, Candle Holders, Wine Boxes, Coasters, Bibs, Baby Gift Sets, Cotton Blankets, Iron On Labels, Money Boxes, Magnets, Mugs, Dummy Clips, Passport Holders, Mousepads, Dog Collars & Leads, Puzzles, Art Smocks (solid colours), Library Bags, Coin Purses, Chair Bags, Maternity T’s, Compact Mirrors, Hair Clips, Laser etched items (boards, dishes, mugs, etc), laser cut items (cake toppers), laser engraved (jewelry, etc)
PLEASE ALLOW ABOUT 18 WORKING DAYS PLUS DELIVERY FOR:
Quilt Covers, Pillowcases, Beach Towels, Bath Towels, Washers, Drawstring Bags & Fleece Blankets, Cushion Covers, Snack Boxes, Storage Cubes, Wall Organisers,
PLEASE ALLOW ABOUT 22 WORKING DAYS PLUS DELIVERY FOR:
Swim Bags, Tote Bags, Art smocks (Full printed)
PLEASE NOTE that the cutoff date for pre-Christmas delivery* is the 22nd of November 2018. We cannot guarantee that any orders placed AFTER this date will be delivered prior to Christmas. High fives Peeps!
SPATZ offers FREE shipping on Australian orders over $250 to 5kg. Use the coupon code FREESHIPPING250 to claim the free shipping. Shipping is calculated by weight, and starts at $8 for parcels under 500g. Free shipping is not available with other coupons/discounts. Free shipping cannot be applied once orders have been placed.
You can order any products from our our online store and we will drop you an email, sms or give you a call when they are ready to be picked up. How cool is that? This option is free of delivery charges and normal processing times still apply.
Almost all parcels sent to Australian addresses are sent using Australia Post eParcel, which provides tracking and signature on delivery at not additional cost. We also use couriers for some larger orders.
For international orders, we use International Airmail service (NO tracking, NO signature on delivery), and ExpressCourier International which provides tracking and signature on delivery, and is delivered in 2-4 business days to most locations. Our shipping charges are what we are charged to send. Please contact us if you would like to use Registered Post or Pack and Track international (additional charges apply).
If you’d like to include insurance, please contact us to arrange the cover.
PLEASE NOTE: We do NOT do split shipping of orders unless prior arrangements are made, and the additional postage is covered by the customer. We do NOT send to multiple destinations unless prior arrangements are made, and the additional postage is covered by the customer.
Once your order has been processed/printed and is ready for shipping, you will receive and email containing a tracking number. SPATZ uses the eParcel service via Australia post (unless otherwise specified on your order). Please visit the Australia Post website HERE for postage timeframes. If you are not at home at the time of delivery and the driver feels that your item is unsafe to leave, your item will be carded and left at your local post office for collection. Please enter specific delivery instructions during the checkout process under Order Notes box (e.g. Please leave on the front porch if not at home.).
Signature On Delivery
Once your order has been processed/printed and is ready for shipping, you will receive and email containing a tracking number. SPATZ uses the eParcel service via Australia post (unless otherwise specified on your order). Please visit the Australia Post website HERE for postage timeframes. If you are not at home at the time of delivery and the driver feels that your item is unsafe to leave, your item will be carded and left at your local post office for collection. Please enter specific delivery instructions during the checkout process under Order Notes box (e.g. Please leave on the front porch if not at home.). We do not use Auspost “SAFEDROP” unless requested by the customer.
Yes! Most of our items are able to be shipped internationally, please contact us before making your purchase so we are able to provide you with an estimate on shipping rates. A lot of destination countries are already configured within our system, and postage will be calculated at the checkout.
When your order has been processed, a confirmation email will be sent advising shipping and tracking details. Please use the tracking number provided to you to track your item here: http://auspost.com.au/track/ or contact Australia Post on 13 13 18 and quote your tracking number.
Incorrect Delivery Address / Returned OR Undeliverable Parcels
If an incorrect delivery address is provided or a parcel is returned to us as “undeliverable” Standard shipping rates will apply for re-delivery.
If your item has not been delivered please contact Australia Post on 13 13 18 and quote your tracking number or contact us here quoting your order number.