Safe, secure payment options for your personalised SPATZ goodies.
At SPATZ, credit card payments are our primary online payment method. We accept VISA and Mastercard through our secure website checkout.
For cardholder protection and PCI-DSS compliance, we do not accept credit card details by email, Facebook private message, mail or any other non-secure method.
Any complete credit card or cardholder details received outside the secure checkout will be deleted or destroyed upon discovery.
Once your order is received and payment has been processed, our system may perform additional checks for fraud protection.
Your order may be flagged for card payment follow-up. If this happens, you may be asked to send a photo of the face of the card showing the first 4 and last 3 digits only, along with the name on the card.
The card must be the card used for the order, and the name must match the billing name on your order.
Failure or unwillingness to supply this information will result in the order being cancelled and refunded after 72 hours. Orders marked for card payment follow-up will not be started until payment is verified.
If you do not wish to use a credit card, we also accept other payment methods where available at checkout.
If you choose Direct Deposit during checkout, BSB, account and payment details will be provided to you.
Orders will not be processed until payment has been received in full. EFT payments may take 1–7 business days to clear. PayPal eCheque payments can take up to 7–10 working days to clear.
We use NAB to handle our secure payment processing. When you press the “Pay now” button, your card details are securely sent directly to NAB to be processed.
At no time do your full card details come through to the SPATZ website.
If you press the payment button more than once, refresh your page or resubmit the payment form, this may result in a duplicate transaction.
Please contact us if you believe you have paid for your order more than once. We will happily refund subsequent transactions you have initiated. Card processing fees we have incurred may be deducted from the refund amount for additional transactions.
Please contact us if you have any questions regarding your payment method.
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