SPATZ Mini Peeps - Personalised Kids Accessories, Clothing & Gifts!
 
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Exchanges, Returns, Cancellations and Refunds Policy

Here at SPATZ Quality and customer satisfaction are important.  All SPATZ products are manually printed here @SPATZ HQ, please expect minor imperfections ie: not all items will have the same image positioning/sizing although we do try our hardest.

Actual print colours also may vary to those on your screen. Image/name position/placement may vary from those seen in design selectors – for illustrative purposes only.

 

Order Cancellations

Once your order has been Received – ie it is marked as Processing, Queued, Printing, Packaged, Awaiting Packaging, Awaiting Response, Completed, then a 65% cancellation fee will apply (products subtotal*).  Postage is 100% refundable for orders which have not been dispatched.  If the order has been dispatched, then no postage refund is applicable.  For completed sent orders, no Authorised return for refund will be paid until the order is returned and received at SPATZ in original unused condition. Payment processing fees will also be deducted on the total amounts (currently: Paypal 2.75%, credit card 2.5% both payment and refund amounts, Zippay 4%, Afterpay 7%, direct deposit $2). Returned postage charges, if applicable, will also be deducted.

* Once marked as printing, Permanently name laser marked items (Systema lunch boxes, Contigo items, Goggles etc) attract a 100% cancellation fee.

Returns

Unauthorised returns will be refused and not accepted. Any unauthorised returns which are delivered will be discarded after 14 days if the customer has not arranged return postage. No refunds will be issued for any unauthorised return. If a valid Return Authorisation Number is not present on a parcel, it will be refused. A Return Authorisation Number will be issued by our team in the event a problem is raised and a return is authorised.

Changes of Mind

For changes of mind we will happily offer an exchange for another colour, a new size or an entirely different style up until the time your item is marked ‘Printing’.

As all of our products are personalised and made to order we are unable to offer refunds if you change your mind after your item has been printed, so please choose your design and size carefully, read all of our product descriptions and also take care when typing in names.

Some of our fonts are a little bit fancy and decorative, and are intended to compliment the design, so please ensure that you check out the product image before placing an order. Some fonts use old-style character representations, cursive form character representations or purely decorative forms. Some of our fonts used all uppercase, or all lowercase, or use mixed case representations (eg. ‘A’ for a lowercase ‘a’, ‘j’ for uppercase ‘J’, etc), so in these cases, it won’t matter how you have typed the name as the font may represent it differently.

As all of our products are personalised, printed and/or made to order, we do not offer refunds, exchanges or returns if when you receive your item, you are are unhappy with some aspect of the product, or printing (for example the way the name looks on the design, some element of the design or some element of the printed product) and you change your mind.

Replacements are only issued for spelling issues, print quality issues as deemed by SPATZ, and for functional defects of the product itself arising from manufacturing defects.

Refusal of Orders

SPATZ reserves the right to refuse to process your order at anytime.  If this occurs and your order is cancelled all fund will be returned to your account with which payment was made.

Quality & Faulty Products

As quality issues rarely occur, usually we will ask you to return the product to us for inspection or supply photographs.  SPATZ reserves the right to determine whether a product is faulty and conduct a production and quality check. If SPATZ deems your item is faulty a replacement item will be shipped subject to stock availability or a store credit issued for the product only.

Any print quality issues, including errors in spelling/content, must be reported in writing to SPATZ within 7 days of receipt of your item, using either the website contact form or via email at [email protected] Failure to report issues within 7 days is taken as unconditional acceptance of the product(s) received.

SPATZ does not cover the costs of postage of returning items for inspection, or the postage of items being replaced and returned under warranty or returned after inspection.

In the event that your product is lost in transit, SPATZ will not be held liable and therefore recommends that you send all returns via Registered Post.

Please note that minor imperfections within the print are expected and are not classed as a “Quality Issue” as all of our products are made by hand and this is what will make your product unique. Reversible fleeces – please note hem stitching may be sewn either side of the print.

Warranties, refunds or exchanges are not available on gift with purchase items and/or promotional products.

Product Unavailability

From time to time our products become unavailable even after you have placed your order. We endeavour to contact customers as soon as this occurs. If this does occur a refund may be given for the out of stock item or your order part-shipped until the item is back in stock.  We reserve the right to withdraw any products from sale at any time without notice. Please not that we do not part ship orders.

All refunds will be processed and returned to your account with which payment was made.

Christmas cut off is Sunday the 15th of November 2020.

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