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Before getting in touch via our contact form or emailing [email protected], here’s the good stuff most questions are answered by.
Most orders are lovingly printed within our standard processing timeframe of 2–10 working days, plus postage.
View current processing times →Peak periods like Back to School, Easter and Christmas are busier than a playground at recess, so processing may take longer than standard timeframes.
We offer Australian and international shipping to most countries.
Postage costs are shown at checkout before you place your order.
Use postcode 4209 Willow Vale, QLD when checking Australia Post estimates.
CHECK AUSPOST TIMES →We no longer ship to the USA or Canada.
You can track your order progress anytime, even without an account.
TRACK MY ORDER →We don’t send progress emails while your order is being printed. You’ll receive a notification once your order is complete and dispatched.
If your order is paid for, it’s in the queue and will be processed in turn. Checking in for updates can actually slow things down, and we want your goodies out fast!
Actual print colours may vary slightly from what you see on screen due to monitor and device differences.
If the Add to Cart button is red or disabled, it usually means one little step is still waiting to be chosen.
Choose a design from the slider above the button.
Make sure every required product option has been selected.
Once selected, the border turns green and the button will activate.
Waiting for an email from us? Here’s where it usually hides 👀
Confirmation emails are automatically sent for all paid orders.
If you use Gmail, Hotmail or Outlook, please check your Spam, Promotions or Other folders.
To keep things moving quickly, we handle customer enquiries by email and contact form only.
All orders are placed through our website.
Email is faster and keeps our printers printing.
Send your message to [email protected] or use the contact form above.
Please include your order number and the email address used at checkout.
Every order is lovingly printed, packed and dispatched from our sunny little SPATZ HQ in Willow Vale, Queensland ☀️
We’re an online-only business and do not offer pickups or showroom visits.
