Need to track an order, check production time, work out whether you can Rush something, find the washing instructions or rescue yourself from a spelling panic? You’re in the right place. Pick the thing you actually need and we’ll get you there.
There is almost certainly a button for it below. If not, congratulations: you have found a question strange enough to require a real human.
Enter your order number + billing email and see the current order information.
→ ⏱Production times, peak periods, delivery, tracking and the important difference between making + posting.
→ ⚡See selected Rush-friendly gifts and read the current cut-off and dispatch rules before relying on tomorrow.
→ ✍️Fonts, names, photos, wording, design choices and what happens when Brian accidentally becomes Brain.
→ 🧼Washing, melamine, bottles, towels, bags, blankets and the general “please don’t boil it” department.
→ ↩️Changes of mind, cancellations, faults, handmade tolerances and return-authorisation information.
→ 💳Cards, PayPal, buy-now-pay-later options, EFT where available, coupons and payment-security basics.
↓ 💌If the answer is not here, send us the details and a real human can take over.
→Most SPATZ orders are made in approximately 2–10 working days unless the individual product states otherwise. Working days are Monday to Friday excluding public holidays and published closures. Peak periods can take longer. Delivery time starts after production.
On selected products, when the Rush service is operating. Rush is not available year-round. Current eligible Rush orders placed before the published cut-off are targeted for next-business-day dispatch. Rush production is not Express Post.
SPATZ orders are designed, personalised, printed, checked and packed in our Gold Coast studio in Queensland, Australia.
Yes. Use the recipient’s delivery address at checkout. Gift-message and gift-box options vary by product, so use the options shown on the individual item you are ordering.
Please assume no. We print the information supplied with your order. Check names, dates, wording, photos, design choices and the delivery address before checkout.
No. Some products include a presentation box and others offer an optional personalised box. The product page will show the options available for that particular item.
Most SPATZ orders are made in approximately 2–10 working days unless the individual product states otherwise. That is production time, not delivery time. Once the finished order is dispatched, the selected carrier takes over.
Check what the product actually does, how it is personalised and whether your chosen options are correct before pressing the button.
Check your order status, production timing, tracking or what to do if something is not quite right after the parcel arrives.
Care varies by product, so the individual item instructions always win. These are the broad categories people ask about most.
Top-rack dishwasher where the product states it. No microwave. Avoid high-temperature sanitise or steam cycles.
Follow the live product instructions. Many current SPATZ bottles are hand-wash only and not suitable for hot liquids.
Cold gentle care is the safest broad rule. Avoid bleach, soaking and direct prolonged sun unless the product says otherwise.
Wipe or cold-clean according to the item. Avoid harsh stain removers on printed areas and check the live care instructions first.
SPATZ accepts the payment methods currently shown at checkout. These can include card payment, PayPal, Afterpay, Zip, PayPal Pay in 4, Klarna or other available methods depending on the live checkout setup. Direct Deposit / EFT may also be available where shown.
Coupons and promotional codes need to be entered before the order is placed. They cannot normally be added retrospectively after checkout.
Australian delivery options and live pricing are shown at checkout. Tracking is emailed after dispatch where the selected service includes tracking.
Australian shipping info →SPATZ ships to supported international destinations shown at checkout. Import duties and taxes may apply in the destination country and are generally the recipient’s responsibility.
International shipping info →SPATZ currently does not ship to the USA or Canada. Please check the live shipping page in case destination availability changes later.
Check current destinations →The Help Centre should help you find things. It should not make you scroll through the entire legal history of the internet before locating the returns policy.
Cancellation timing, change-of-mind rules, product faults, transit issues and handmade production tolerances.
Read returns policy →What information SPATZ collects, why it is needed, who may receive it and how privacy requests are handled.
Read privacy policy →SPATZ designs, brand content and customer-uploaded artwork remain subject to the applicable rights and permissions.
Personalisation + artwork rules →Send us the order number if you have one, tell us exactly what you need help with, and we’ll take it from there. Carrier pigeons remain unsupported.
