Every SPATZ order is made especially for you. We don’t do boring warehouse chaos, we do personalised goodies printed with care on the sunny Gold Coast.
Please be patient during our peak seasons from mid-September through to February including Back to School, Christmas and the summer rush.
Express Post does not speed up printing or processing. Thanks for your patience, Peeps 💛
Around 2 to 10 working days unless otherwise specified or you have selected our “Rush Order” service.
All SPATZ products are made to order. We don’t hold pre-printed stock. Every item is created especially for you, from artwork preparation right through to printing and finishing. This is what allows us to offer truly personalised, one-of-a-kind products.
Working days are Monday to Friday, excluding public holidays and published closures.
⚠️ Important: Processing times will extend beyond these estimates during busy periods such as Back to School, Easter, Mother’s Day, Father’s Day and Christmas.
Orders cannot be expedited during peak periods.
Rush Orders are not available year-round.
When available:
Rush Orders are unavailable during peak seasons.
Free shipping cannot be added after an order is placed.
We currently don’t offer order collection.
Most Australian parcels are shipped via:
Tracking and signature on delivery are available on most parcels at no extra cost. Once dispatched, you’ll receive a shipping confirmation email with tracking details.
Yes! We ship internationally to most countries.
Once your order is dispatched, you’ll receive tracking details by email.
Please use the tracking number provided to track your item here: http://auspost.com.au/track/ or contact Australia Post on 13 13 18 and quote your tracking number.
If you’re not home and the parcel can’t be safely left, it will be carded for collection.
You may add delivery instructions at checkout, for example “leave on front porch”.
We do not use Australia Post SafeDrop unless requested.
If Authority to Leave is selected, responsibility transfers to the carrier once delivery is marked complete.
SPATZ is not responsible for parcels lost or damaged in transit.
Optional postage insurance is available:
Insurance must be added before dispatch.
If a parcel arrives damaged:
If a parcel is returned due to:
Re-delivery fees apply. If re-delivery is declined, a 100% cancellation fee applies.
If your item hasn’t arrived:
If you’re ordering for a special date, always allow extra time, especially during peak seasons. When in doubt, order earlier. Future you will thank you.
