Please be patient during the Christmas and back to school periods (mid September through to February). We get really busy, and normal processing timeframes will extend over this time.  Express post will speed up postage only and not the processing time of your order.  Thanks Peeps!

 Standard Order Processing Times (Non-Peak):

As all of our items are made to order, please allow us time to create your item/s. All of our products are printed to order and not pre printed stock. All of our stuff is lovingly created starting at the artwork right through to the printing of the item. This is what allows us to offer a unique service ensuring that your item is truly one of a kind.

Unless specified on the individual product page, your SPATZ order will take approximately 16 working days to create (approximately 18 working days for some items please refer to table below) PLUS POSTAGE TIMES (Mon to Fri). SPATZ consider “Working days” to be Monday through Friday, excluding public holidays and published office closures) to create PLUS POSTAGE TIMES (Mon to Fri).

PLEASE NOTE – Processing times will extend past those quoted during super busy times such as Back To School, Easter, Mothers Day, Fathers Day and Christmas so please leave enough time to ensure that you receive your order by your required date. If you do need your item in a hurry please contact us via our contact form and we can try to assist. Orders are not able to be expedited during peak periods.

Overnight Printing with Next Day Shipping of our Fleece Blankets (Mini/Snuggle), Cotton Blankets, Keepsake Boxes, Backpacks and Dinnersets is due to re-commence in late June for orders placed before 11am est (weekdays).  A Rush Order fee will apply. Next day shipping is only available if your address is within the Australia Post National or QLD next day delivery networks. Choose the RUSH ORDER (Include Express post) at the checkout.

Your SPATZ order can take approximately 5-16 working days to create (approximately 18 working days for some items please refer to table below) unless  specified PLUS POSTAGE TIMES (Mon to Fri). SPATZ considers “Working days” to be Monday through Friday, excluding public holidays and published office closures) to create PLUS POSTAGE TIMES (Mon to Fri).

Unless specified on the individual product page..

PLEASE ALLOW  BETWEEN 5 to 16 WORKING DAYS PLUS DELIVERY FOR:

Backpacks, Messenger Bags, Mugs, Plates, Cutlery, Dinner sets, Drink Bottles, Clothing, Hats, Bag Tags, Pencil Cases, Lunch Bags, Lunch Boxes, Goggles, Tooth Fairy Bags & Boxes, Candle Holders, Coasters, Bibs, Snuggle Teethers, Cotton Blankets, Money Boxes, Passport Holders, Dog Collars & Leads, Dog  Bowls, Canvas Wall Hangings, Wall art, Height Charts, Puzzles, Art Smocks, Library Bags, Coin Purses, Chair Bags, Laser etched items (boards, dishes, mugs, etc), laser cut items (cake toppers), laser engraved (jewelry, etc)

PLEASE ALLOW ABOUT 18 WORKING DAYS PLUS DELIVERY FOR:
Fleece Blankets, Quilt Covers, Pillowcases, Beach Towels, Bath Towels, Drawstring Bags, Cushion Covers, Swim Bags

Rush Orders

• Not available at all times of the year.
• When available, orders placed with rush order need to be placed by midday to be dispatched by next business day. For example, if you place an order 9am Monday (non public hol), it will be dispatched by Tuesday. If you place an order 1pm Friday, it will be dispatched by the following Tues (Wed if the Mon or Tues are public hols).
• Not all items are able to be expedited.
• Each order item must include Rush order option and be eligible for the Rush order service.
• Rush order option refers only to processing/printing and DOES NOT include express shipping.
• Shipping options are selected on the checkout separately; if you need it in a hurry, be sure to opt for Express post postage as well.

Shipping Costs

SPATZ offers FREE shipping on Australian orders* over $250. Use the coupon code FREESHIPPING250 to claim the free shipping. Shipping is calculated by weight, and starts at $10 for parcels under 500g. Free shipping is not available with other coupons/discounts. Some products excluded. To Australian addresses only. Free shipping cannot be applied once orders have been placed. Free shipping not available on wholesale orders. Free shipping applies to orders up to 5kg calculated weight.

Almost all parcels sent to Australian addresses are sent using a combination of Australia Post eParcel, Couriers Please, Fastway and TNT. Tracking and signature on delivery are available on most articles at not additional cost.

For international orders, we use International Airmail service (NO tracking, NO signature on delivery), Registered Post (Signature on delivery only), Pack ‘n Track (Tracking only) and ExpressCourier International which provides both tracking and signature on delivery, and is delivered in 2-4 business days to most locations worldwide. Our shipping charges are what we are charged to send.

For current prices, please provide your address details at the checkout.

SPATZ does not accept responsibility on any lost articles, or items that are damaged in transit due to the handling of the carrier (Auspost or other). You may add domestic (Australian) postage insurance for $2.50 per $100 (contact us for international postage insurance quote), which can be arranged by contacting [email protected] before your order has been marked completed or articles dispatched.

If parcels are damaged enroute, be sure to keep all packaging materials so they can be presented to support any insurance claim. Claims will be rejected by the providers without the packaging or inspection.

If you provide Authority to Leave, you are also indemnifying Australia Post, Couriers Please, Fastway, TNT and other couriers that articles are sent with, in the event that the parcel is delivered and not received (stolen or otherwise).

Pack ‘n Track, Registered Post and EMS are all offered as alternatives to Standard Airmail for International delivery. These provide a higher level of service and cover provided by the carriers. Insurance is still required to be added for monetary compensation in the event of loss or damage.

PLEASE NOTE: We do NOT do split shipping of orders unless prior arrangements are made, and the additional postage is covered by the customer. We do NOT send to multiple destinations unless prior arrangements are made, and the additional postage is covered by the customer.

Shipping Times

Once your order has been processed/printed and is ready for shipping, you will receive and email containing a tracking number. SPATZ uses the eParcel service via Australia post (unless otherwise specified on your order). Please visit the Australia Post website HERE for postage timeframes. If  you are not at home at the time of delivery and the driver feels that your item is unsafe to leave, your item will be carded and left at your local post office for collection. Please enter specific delivery instructions during the checkout process under Order Notes box (e.g. Please leave on the front porch if not at home.).

Signature On Delivery

Once your order has been processed/printed and is ready for shipping, you will receive and email containing a tracking number. SPATZ uses the eParcel service via Australia post (unless otherwise specified on your order). Please visit the Australia Post website HERE for postage timeframes. If  you are not at home at the time of delivery and the driver feels that your item is unsafe to leave, your item will be carded and left at your local post office for collection. Please enter specific delivery instructions during the checkout process under Order Notes box (e.g. Please leave on the front porch if not at home.). We do not use Auspost “SAFEDROP” unless requested by the customer.

International Shipping

Yes! Most of our items are able to be shipped internationally, please contact us before making your purchase so we are able to provide you with an estimate on shipping rates. A lot of destination countries are already configured within our system, and postage will be calculated at the checkout.
Some countries impose import duties and taxes on goods entering the country – the customer is responsible for any duties, charges, taxes or otherwise payable. If you do not wish to pay import duties when received, then 100% cancellation fees apply, and return postage costs may also be payable.

Tracking

When your order has been processed, a confirmation email will be sent advising shipping and tracking details. Please use the tracking number provided to you to track your item here: http://auspost.com.au/track/ or contact Australia Post on 13 13 18 and quote your tracking number.

Incorrect Delivery Address / Returned OR Undeliverable Parcels

If an incorrect delivery address is provided or a parcel is returned to us as uncollected or undeliverable, standard shipping rates will apply for re-delivery, and the returned parcel charge will also be passed on to the customer. If you do not wish to pay for the redelivery, then a 100% cancellation fee will apply to your order.

Lost Items

If your item has not been delivered please contact Australia Post on 13 13 18 and quote your tracking number or contact us here quoting your order number.