Every SPATZ order is personalised and made to order in our Gold Coast studio. First comes production. Then comes delivery. This page explains both — plus Rush, tracking, free shipping, international orders and what happens when a parcel goes wandering.
Express Post does not make your personalised product faster. It only speeds up the delivery journey after your finished order leaves SPATZ.
Your name, design, options, photos and other personalisation details come through with the order.
Your order moves through artwork preparation, printing, finishing and any product-specific production steps.
The finished personalised goodies are checked, packed and prepared for the selected delivery service.
Tracking is sent where available and the delivery clock begins after dispatch.
Unless the individual product states otherwise, allow approximately 2–10 working days for production. Every SPATZ item is made to order — we do not have a warehouse full of pre-printed “Charlotte / Dino Volcano” lunch bags waiting for destiny.
A working day is Monday to Friday, excluding public holidays and published SPATZ closures. Some products can have their own shorter or longer production estimate, so the live product page wins when it gives a specific timeframe.
SPATZ’s major peak period runs roughly from mid-September through February, including Christmas, summer and Back to School. Other busy events such as Easter, Mother’s Day and Father’s Day can also increase order volume.
Rush is available only on selected products and only while the Rush service is operating. When available, the current standard Rush rule is that eligible orders placed before 12pm midday are targeted for next-business-day dispatch.
Current standard Australian shipping starts from approximately $10 for parcels under 500g. Final delivery options and pricing are calculated at checkout based on the order and destination.
Current Australian free-shipping conditions:
SPATZ currently does not offer customer order collection. Orders are dispatched using the delivery options available for the destination.
Once the parcel has been dispatched, you will receive a shipping confirmation with tracking details where the selected service includes tracking. Use the carrier link in that email for the live parcel journey.
You can also use the SPATZ Order Tracking page with your order number and billing email to check the order information available from our side.
International delivery is available to supported countries shown at checkout. Shipping costs and available services are calculated based on the destination and parcel.
SPATZ currently does not ship to the United States or Canada. Destination availability can change, so the live checkout and this page are the current source of truth.
If an international parcel is returned because required import charges are not paid, return, re-delivery and other carrier costs may apply. Any refund or cancellation treatment is subject to the circumstances, the personalised nature of the order and applicable law.
You can add appropriate delivery instructions at checkout, such as a preferred safe location. Whether a parcel can be left and how the instruction is handled depends on the carrier and service.
If you choose an Authority to Leave / safe-place option, make sure the location is genuinely suitable. Carrier terms may apply.
If a parcel is returned because the supplied address is incorrect, it was not collected or the carrier could not deliver it, re-delivery charges can apply.
Contact SPATZ with the order number so we can work out the available next step and applicable costs.
Start with the carrier tracking link in your dispatch email. If the parcel appears delayed, stalled or lost, contact the carrier and/or SPATZ with the tracking number and your SPATZ order number.
Please keep all packaging and contact us promptly. Carrier or insurance assessments may require the packaging and clear photos.
Personalised things take time to make, carriers take time to deliver, and December remains aggressively committed to arriving every single year.
