Here at SPATZ, we use Credit Cards (VISA/MASTERCARD) as our primary online payment method. For cardholder protection and PCI-DSS compliance, we DO NOT accept credit card details by email, by Facebook private message or via mail.

Any complete credit card or cardholder details received by any other means than via the secure website credit card processing form (sent directly to the processing facility for immediate payment) will be deleted or destroyed upon discovery.

Credit Card Verification for Fraud Protection

Once orders are received (ie payment is processed), our system will perform multiple additional checks for fraud protection. Your order may be flagged for card payment followup, and you may be requested to send a photo of the face of the card showing the first 4 and last 3 digits only, along with the name. It must be the card used and the name must match the billing name on the order. This is to ensure that YOU are the cardholder of the card used for the order, and that you are in possession of the card used. Failure or unwillingness to supply this information will result in the order being cancelled and refunded after 72hrs. This is necessary to protect both card holders and SPATZ from fraudulent card transactions. Orders marked for card payment follow-up will not be started until the payment is verified.

Other payment methods

If you do not wish to use a credit card using the NAB facility, we also accept payment by PayPal and Direct Deposit (EFT). If you choose Direct Deposit as you proceed through the checkout, BSB, account and address details will be available to you.

Please note: Orders will not be processed until payment has been received in full. In some cases (EFT) this can take 1-7 business days for the payment to clear (Generally 3-4 though).  Payment by PayPal eCheque can take up 7-10 working days to clear.

Please contact us should you have any questions regarding your method of payment.

Special Notes regarding Credit Card Payments

We use the trusty team at NAB to handle our payment processing. When you press the “Pay now” button on your browser, You are securely sending your card details directly to NAB to be processed. At no time do your card details come to the SPATZ website.

If you should press this button more than once or refresh your page you may be submitting the form again which may result in a double transaction being charged back to your card. Please let us know if you find you have paid for your order more than once and we will happily refund subsequent transactions that you have initiated. Card processing fees we have incurred will be deducted from the refund amount for the additional transactions you have initiated.

General notes on Coupons/Vouchers/Codes/Promotions use

Coupons/Vouchers/Codes/Promotions must be applied at the checkout prior to placing an order.
Coupons/Vouchers/Codes/Promotions cannot be applied retrospectively.
Coupons/Vouchers/Codes/Promotions cannot be applied after an order is placed.
Coupons/Vouchers/Codes/Promotions are date bound.
Only one Coupons/Vouchers/Codes/Promotions can be used in a single transaction/order.

Christmas 2022

Buy 2 get 1 free on santa sacks
To apply, enter the advertised code once 3 santa sacks of the same size are added to the cart, and a discount will be applied across the 3 equating to 1 free sack (33% off each). Expires Dec 30, 2022 11:59pm. Not in conjunction with any other offer. Limit 1 per order.

40% off Christmas eve bags
To apply, enter the advertised code once a Christmas eve bag is added to the cart. Expires Oct 22nd, 2022 11:59pm. Not in conjunction with any other offer. Limit 1 per order.