Thanks Peep!
Contact has been made. If your message was in relation to an order or a question we will respond as soon as we can. {Knuckle Bumps}
Please be patient during our peak seasons from mid-September through to February (Back to School, Christmas and summer rush).
During these periods:
Order volumes increase significantly
Standard processing times will extend
Express Post speeds up delivery only — it does not speed up printing or processing
Thanks for your patience, Peeps 💛
Around 2 to 10 working days unless otherwise specified or you have selected our “Rush Order” service. All SPATZ products are made to order. We don’t hold pre-printed stock.
Every item is created especially for you — from artwork preparation right through to printing and finishing. This is what allows us to offer truly personalised, one-of-a-kind products.
Working days are Monday to Friday, excluding public holidays and published closures.
⚠️ Important:
Processing times will extend beyond these estimates during busy periods such as Back to School, Easter, Mother’s Day, Father’s Day and Christmas.
Orders cannot be expedited during peak periods.
Rush Orders are not available year-round.
When available:
Orders must be placed before 12pm (midday) to be dispatched the next business day
Rush applies to printing/processing only
Express Post must be selected separately if you need faster delivery
Not all products are eligible
Every eligible item must have Rush Order selected
Rush Orders are unavailable during peak seasons.
FREE shipping on Australian orders over $250
Use code FREESHIPPING250
Shipping starts from $10 for parcels under 500g
Free shipping:
Cannot be combined with other discounts
Excludes some products
Applies to Australian addresses only
Applies up to 5kg calculated weight
Not available on wholesale orders
Free shipping cannot be added after an order is placed.
We currenlty don’t offer order collection.
Most Australian parcels are shipped via:
Australia Post eParcel
Couriers Please
Fastway
TNT
Tracking and signature on delivery are available on most parcels at no extra cost. Once dispatched, you’ll receive a shipping confirmation email with tracking details.
Yes! We ship internationally to most countries.
Shipping is calculated at checkout for supported destinations
Some services include tracking and/or signature, depending on selection
Delivery times vary by location
Please note:
Import duties, taxes and charges are the responsibility of the customer
Refusal to pay import charges will result in 100% cancellation fees
Return postage costs may also apply
Once your order is dispatched, you’ll receive tracking details by email.
Please use the tracking number provided to you to track your item here: http://auspost.com.au/track/ or contact Australia Post on 13 13 18 and quote your tracking number.
If you’re not home and the parcel can’t be safely left, it will be carded for collection.
You may add delivery instructions at checkout (for example, “leave on front porch”).
We do not use Australia Post SafeDrop unless requested.
If Authority to Leave is selected, responsibility transfers to the carrier once delivery is marked complete.
SPATZ is not responsible for parcels lost or damaged in transit.
Optional postage insurance is available:
Domestic: $2.50 per $100 insured
International: Contact us for a quote
Insurance must be added before dispatch.
If a parcel arrives damaged:
Keep all packaging
Claims cannot be processed without packaging inspection
Please note:
We do not split ship orders unless prior arrangements are made
We do not ship to multiple addresses unless prior arrangements are made
Any additional postage costs must be covered by the customer
If a parcel is returned due to:
Incorrect address
Failure to collect
Undeliverable location
Re-delivery fees apply. If re-delivery is declined, a 100% cancellation fee applies.
If your item hasn’t arrived:
Contact Australia Post on 13 13 18 with your tracking number
or
Contact us with your order number
If you’re ordering for a special date, always allow extra time, especially during peak seasons. When in doubt, order earlier — future you will thank you.