Frequently Asked Questions
What does “24-hour rush printing” mean?
It means your personalised item is prioritised and printed within 24 business hours of ordering.
Does rush printing guarantee next-day delivery?
Rush printing speeds up production only. Delivery times depend on the shipping method selected at checkout.
Which products are available for rush orders?
Only selected personalised products are eligible. Rush availability is clearly shown on each product page.
Is there an extra cost for rush orders?
Yes. Rush printing is an optional add-on and incurs an additional fee.
Can I add a gift box to a rush order?
Yes. Gift boxes and message cards are available on eligible rush products.
Are your personalised kids gifts made in Australia?
Yes. All personalised kids gifts are printed to order on the Gold Coast, Australia.
Are gift boxed kids presents ready to give?
Yes. Our gift boxed kids presents arrive beautifully packaged and ready to gift, no wrapping required.
Can I send a gift box directly to the recipient?
Absolutely. Enter the recipient’s address at checkout and include an optional message card.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard and Paypal, as well as buy now, pay later options such as Afterpay and Zip Money. All payments are processed securely at checkout, so you can shop with confidence.